1. Who We Are

Surelock Homes Locksmith Services is a UK-based locksmith business providing domestic and commercial locksmith services across Workington, Whitehaven, Egremont and surrounding areas.

If you have any questions about this policy or how we handle your data, you can contact us:

Email: gary@surelockhomeslocksmithservices.co.uk
Phone: 07411 619049

2. What Information We Collect

We may collect and process the following personal data:

Name
Phone number
Email address
Address/location (for service calls)
Any information you provide via contact forms or phone enquiries

We may also collect limited technical data such as:

IP address
Website usage data (via cookies/analytics)

Most websites collect personal data in some form (even basic contact forms or analytics), which means a privacy policy is required under UK GDPR.

3. How We Use Your Information

We use your data to:

Respond to enquiries
Provide locksmith services
Contact you regarding bookings or jobs
Improve our website and services
Maintain records for business and legal purposes

We will never sell your data to third parties.

4. Lawful Basis for Processing

Under UK GDPR, we process your data based on:

Legitimate interest – responding to enquiries and running our business
Contract – providing services you request
Consent – where applicable (e.g. cookies or marketing)

5. How Long We Keep Your Data

We only keep your personal data for as long as necessary to:

Provide services
Meet legal, tax or insurance obligations

After this, your data is securely deleted.

6. Sharing Your Data

We may share your data with:

Service providers (e.g. website hosting, email services)
Legal or regulatory authorities (if required)

We do not share your data unnecessarily.

7. Your Rights (UK GDPR)

You have the right to:

Access your personal data
Request correction of incorrect data
Request deletion of your data
Object to processing
Withdraw consent (where applicable)

To exercise your rights, contact us using the details above.

8. Cookies Policy
What Are Cookies?

Cookies are small files stored on your device to help websites function and improve user experience.

What Cookies We Use

Our website may use:

Essential cookies – required for the website to function
Analytics cookies – to understand how visitors use our site
Functional cookies – to improve performance

If your website uses analytics or tracking tools, these are usually considered non-essential cookies and require consent under UK law.

Cookie Consent

When you visit our website, you may be asked to accept or reject cookies.

You can:

Accept all cookies
Reject non-essential cookies
Manage your preferences

You can also control cookies via your browser settings.

9. Third-Party Services

We may use trusted third-party tools such as:

Website analytics (e.g. Google Analytics)
Hosting providers
Security tools

These providers may process data on our behalf.

10. Data Security

We take appropriate measures to protect your personal data, including:

Secure hosting
Password protection
Limited access to data
11. Updates to This Policy

We may update this policy from time to time.
Please check this page periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact:

Surelock Homes Locksmith Services
gary@surelockhomeslocksmithservices.co.uk

07411 619049